A normal reload can still serve you the old, cached version of a page. A hard refresh tells the browser to ignore its cache and download the page fresh. Try this first — it fixes a surprising number of “the page looks broken” reports.

Keyboard shortcuts

  1. Click anywhere on the problem page so the browser window is active.
  2. Press the combo for your setup:
    • Windows / Linux (Chrome, Firefox, Edge): Ctrl + Shift + R — or Ctrl + F5
    • Mac (Chrome, Firefox, Edge): Cmd + Shift + R
    • Mac (Safari): hold Shift and click the reload arrow in the address bar — or press Cmd + Option + R
  3. Check whether the problem is gone.

Note: On phones there’s no true hard refresh — pull down to reload, and if that doesn’t do it, clear the browser’s cache instead.

Still seeing the old page?

If a hard refresh doesn’t fix it, the stale copy is deeper in the cache. Head to the cache-clearing guide for your browser: Chrome, Safari, Firefox, or Edge.