If pages spin forever or apps say “no connection”, first figure out whether it’s the site, your device, or your network.

Quick triage

  1. Open a browser and try a couple of unrelated sites (e.g. google.com, a news site).
    • Other sites load fine → your internet is OK; the problem is one specific site or app. Try a hard refresh or private window.
    • Nothing loads → keep going below.
  2. Check whether other devices on the same Wi-Fi have internet. If they do, the problem is just your device.

On your phone

  1. Open Settings and turn Airplane mode ON, wait 10 seconds, then turn it OFF. This forces the phone to reconnect fresh.
  2. Toggle Wi-Fi off and on. If Wi-Fi is flaky, try switching to mobile data (or vice versa) to isolate the culprit.
  3. Still nothing? Restart the phone (Android).

On your computer

  1. Click the Wi-Fi icon in the menu bar (Mac) or taskbar (Windows), turn Wi-Fi off, wait 10 seconds, turn it back on.
  2. Make sure you’re on the right network — not a neighbor’s, not a guest network with a captive portal waiting for a login click.
  3. Restart the computer if it’s been up for weeks.

Restart your router

  1. Unplug the router (and modem, if separate) from power.
  2. Wait 30 seconds.
  3. Plug the modem in first, wait for its lights to settle (~1–2 minutes), then the router.
  4. Reconnect and test again.

Note: If the router restart doesn’t bring things back and no device in the house has internet, it’s time to check your internet provider’s outage page from your phone on mobile data.